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Power BI – Working With the Data Management Gateway


Update August 2014 – Version 1.2 of the DMG offers significant changes, which I’ve written about here.

While it isn’t the flashiest, the Data Management Gateway is arguably the most important part of Power BI. Most of the other features of Power BI have either been available already, or could be achieved through alternate means. What was next to impossible was to have a workbook stored in Office 365 automatically update its data from an on premises data source in a manner similar to Power Pivot for SharePoint. The Data Management Gateway does this, and a fair bit more. This article will attempt to explore some of its intricacies, tricks, and things to look out for. This article is being written while using the invitation only preview of Power BI, and some of the specifics could will change by public preview, and certainly by General Availability.

The Data Management Gateway is a Windows service, and can run on any Windows PC. Well, not just any PC, it needs Windows 7 or above, but it’s a relatively light service. In my case for the preview, I’m running it on my main workstation. It’s also relatively small, and you can run multiple gateways within your organization. If you want to have a look at it, you can download it here whether or not you have a Power BI enabled Office 365 tenant, but if you don’t, you won’t be able to do much with it.

Installing the gateway is pretty straightforward, and is well documented here, so I won’t go into details on that. Once it is installed, it establishes a communication channel with your Power BI service in the cloud (no firewall holes required), and essentially waits for requests. Once it gets one, it acts as a broker between your cloud service and your on premises data.

Most configuration is done in the cloud, in the Power BI Admin Center. If you’re interested in monitoring its activity on the gateway machine, You can do so using Resource Monitor or Task Manager. The process that you’re looking for is diawp.exe or diahost.exe. I have no idea there those names come from, but I’m going to guess Data Integration Agent Worker Process and host.


Once installed, the gateway performs two major semi related functions. The first is the aforementioned on premises data refresh capability. In addition to this, the gateway also provides the ability to publish your on-premises data sources as an OData feed that is will be accessible in the cloud. In its current version, the gateway only supports a limited set of data sources – all of them SQL Server. The official list can be found at the bottom of this document. Although its not listed specifically, SQL Azure databases are also supported.

I’m going to drill down a little on these two main functions, and share some of my experiences. We’ll start with the OData feed.

Publishing an OData Feed

An OData feed is published by creating a data source. This is done from within the Admin Center by navigating to the data sources tab, and selecting “new data source”.


This starts a data source “wizard”. The first question to be answered is what will this data source be used for.


It isn’t necessary to create an OData feed in order to refresh on-premises data, but it is necessary to to create a data connection (more on this later). The “enable cloud access” option essentially tells the gateway that it’s OK to allow on demand and automatic data refreshes from the cloud. The “Enable OData Feed” option is pretty self explanatory – if you don’t enable it, the only thing that the connection can be used for is data refresh. These two can be selected independently of each other. After selecting next, you are presented with the connection info screen.


To start with, you’ll begin by giving the connection a name. Since the connection will typically be to a specific database, the name should reflect that. You may also wish to add something about the database’s location if you deal with similar data sets. The next selection is that of the gateway. You MUST have a gateway in order to create a data connection. You can have multiple gateways registered in your tenant, and the selection of the gateway will dictate the connection provider choices. It’s an easy thing to forget to choose your gateway, and then think that the page is broken because there are no Provider choices.

You can choose one of two methods to create your connection – connection string, or (if you’re lazy like me) you can choose Connection Properties, and let the tool build your string for you. When it comes to troubleshooting data refresh, you may find that the connection string method is more helpful, but either way should be equivalent. Once you have completed the bulk of this form, you need to enter credentials. First, select the method of authentication – your choices are Windows Authentication or SQL Authentication. Then select the credentials button which launches the Data Source Manager.


The Data Source Manager is a one click application that communicates directly with the gateway and is used to register the connection’s credentials directly with it – they are not stored in the Office 365 tenant or the BI Sites app. Because of this direct connection, you need to be on a network that is local to the gateway. This will not work from a remote location. If, like me, you are not joined to a domain, you will also need to be on the gateway machine itself.

On launch, it will go through a series of checks (this can take a while), verifying the gateway and the tenant. When it’s ready, it will show “Data Source Manager initialized successfully”, and you can go ahead and enter the credentials. Once you do, be sure to use the “test connection” button to verify that everything is working. When ready, click OK to register the credentials, then click save to save the data source. You will then be taken to the data settings page.


From here you can choose to not only index the metadata in the data catalogue, but also the data itself, and you can choose how frequently it is updated. The indexing option is currently disabled in the preview, so I have little to say about it at this point. Its purpose is to improve discoverability of the data via Power Query. The second section is the selection of tables to expose to the OData feed. You can choose from any tables or views, but as you can see from the example above, if your table/view contains any unsupported types (in this case geography fields), the entire object will be unavailable for publishing.

Clicking OK brings you to the users and groups page. From here, you can select those that will be able to use these data sources in Power Query, or manually refresh workbooks in the browser. As with all things SharePoint, it’s a good idea to use a group here.

Once done, your data connection is ready, and your OData feed is available. To use it, you’ll need to discover its address. You can do this by clicking on the ellipsis beside its name in the list.



As you can observe from the URL, this is a cloud service. You should be able to connect to the service from anywhere, and it will connect through the gateway to serve up the data. While this is great from a mobility standpoint, if you happen to be on premises, this would be quite inefficient, as the data would first need to be transferred to the endpoint in the cloud, and then back to the source network.

The good news is that the gateway is able to detect when you are accessing the feed locally, and it will redirect you to the source without sending the data up to the cloud and back. The bad news for us preview users is that this is the only thing working at the moment. Therefore, for the preview period at least, in order to access the OData feed, you must be on a local network. Specifically, you must be able to resolve the server name defied in the connection string.

If you meet these conditions, you can test the feed using Power Query. In Excel, go to the Power Query tab, and select “From OData Feed” in the “From Other Data Sources” dropdown.


You will then be prompted to log in. You need to use an Organizational Account (Office 365) to do this. This is an account associated with the Power BI license. However on this screen it’s referred to as a “Microsoft Online Services ID”.


I personally feel this could easily be confused with a Microsoft Account (Live ID). What’s worse is that Microsoft Accounts can be used with Office 365, so it’s certainly less than clear as to which credentials should be used here.

Clicking on the Sign In button takes you to a standard authentication dialog. In the preview, there is a small bug that requires you to enter your account completely in lower case. Failing to do so will cache the wrong credentials, and you’ll be denied access moving forward. If you encounter this problem, the solution is to close Excel, clear the browser cache and to restart.

Once you have authenticated successfully, you can save the connection (Power Query will save it in its cache), and work with it as with any other data source.

Thus far, I’ve only been able to use Power Query to connect to the OData feed. I have tried using Power Pivot directly, but although it is supposed to support OAuth, I can’t seem to save my Office 365 credentials. I’ve only tried via these two mechanisms – if anyone has tried others, I would love to know about it.

Refreshing Data in a Power BI Enabled Workbook

To start with, at the time of this writing (Power BI preview) quite a number of features that will be available in GA have not been enabled and/or are not supported. Data refresh scheduling is as yet unavailable, and the data sources that can be refreshed are restricted to direct SQL connections. Models created with Power Query cannot yet be refreshed. As these features become available, I will update this article with any relevant findings.

Given the fact that the Gateway is required to support both an OData feed and for data refresh, you might think that you must use the OData feed in your data models in order for them to be refreshable. This is not the case. When a refresh is requested, the model is interrogated for its data connections. The data catalogue is then interrogated for a data source with a matching connection string, and if found, is used. The Gateway is then called to retrieve the data if it is on premises. If the data source is SQL Azure, the Gateway is still used, but the data is loaded directly from SQL Azure – it does not need to be sent to the Gateway first.

As mentioned above, Power Query queries cannot yet be refreshed by the gateway. The only type of connection that I’ve been able to successfully refresh thus far is one created directly in Power Pivot. When creating a connection in Power Pivot, pay close attention to the connection string. You may need it later if you have refresh issues.

In addition to the data sources supported by the gateway, two other data sources can be refreshed. Project Online has a number of OData feeds that can be refreshed directly, and public OData feeds (not requiring authentication) can also be refreshed. I don’t currently have an instance of Project Online, so I don’t have much to add apart from the fact that it is supposed to work. I have tested refresh with public feeds and they do in fact work well. The interesting thing I noticed was that while it worked in my Power BI tenant, it also worked in my regular Office 365 tenant. Apparently this feature has been there for some time.

As I mentioned, scheduled refresh is not yet available. When it is, this will be done from the BI Sites app, the same way that you “enable” a workbook. For now, it must be done manually. This is done the same way that it is with an on premises workbook. First open the workbook in the browser, and then, from the data tab, select “Refresh All Connections”.


The workbook will go dim, and you’ll see “Working on it…” or “Still working on it…” for a bit – it does take some time to refresh, depending on the data set. Using the methods that I mentioned at the beginning of this article, you can monitor the progress of the refresh, and the impact on the gateway machine. Also, for the moment at least, if your data source is SQL Azure, prepare for a long wait – refresh time takes an exceptionally long time (in my case, about 10 min for a 1 million row x 20 column set of simple data types). The Azure refresh time should be addressed by GA.

Monitoring The Gateway

There are already a number of tools in the preview to help with troubleshooting Power BI, chiefly aimed at the Data Management Gateway. They can be found on the “system health” tab in the Admin Center.


The default screen shows the CPU utilization of your gateway machines (in this case, I have all of 1…) at the top, and the availability of your gateways at the bottom. At first glance, you would think that while my gateway is good from an availability standpoint, it’s taking a lot of my CPU. The reality is that the top chart shows total CPU utilization on the machine. If you want to see the utilization of the Gateway itself, you need to choose the specific machine from the Display dropdown.


Here you can see that while the machine utilization hovers around 40% (blue), the gateway utilization is barely noticeable (red).

Finally, what is likely the most useful part of monitoring, the logs, is well hidden. The logs are useful for troubleshooting data refresh issues, and can be accessed by clicking on “logs” which is at the top of this screen beside “dashboards”.


In the browser, you can see basic event information and basic error information if you have errors. However, if you download the logs as a CSV, you will see much more detailed information. If you are having problems with data refresh, particularly in the preview, I strongly recommend downloading it. One of the important pieces of information that it contains is the connection string that is being used:


You can compare that to the connection string that is being used by Power Pivot in the workbook. You find the string in Power Pivot by first clicking on “Manage” in the Power Pivot tab, and then in the Power Pivot window, choose “Existing Connections” in the ribbon. You should see your connection under “PowerPivot Data Connections”. Select it, and click the Edit button.


In the next screen, click the “Advanced” button. You should then be presented with the data connection property dialog.


Here, at the bottom, you will find the connection string being used by Power Pivot, and this is what the Gateway uses to look for one of its registered data connections. If you find any discrepancies, the chances are that they are at the source of your refresh problems, and that they should be addressed.

This is an early, first glance walkthrough of some experiences using the Data Management Gateway. Hopefully it can be of some help for the early adopters. I will try to keep this updated as Power BI moves from preview to General Availability.


  1. Hi John,

    Thank you for posting this comprehensive article. It has helped me immensely navigating around Power BI Preview.

    I’m very much looking forward to a later release that can refresh Power Query and OData from Data Management Gateway.


  2. Saurabh Saurabh

    Hello John,

    Thanks for nice explanation of Power BI Data Management. I just blocked on last step. While consuming data feed from oData feed URL in Excel and clicking on Sign In for authentication it is throwing message like

    “Microsoft Online Services ID authentication is not currently supported for this source. Please try using one of the other credential types.”

    And other sources are not working. I tried changing sign-in of Excel but no success. Any help in this will highly appreciated. Thanks in advance.


  3. Hi Saurabh,

    I also found a similar issue when trying to consume OData Feed published on my O365 site. Are you able to check if you have Power Query Version: 2.8.3443.101 and that your Excel sign-in is a registered user for O365? Those two things solved the problem for me. Hope they work for you too.

    The download link for Power Query version 2.8.3443.101 is:


  4. Saurabh Saurabh

    Hi Julie:

    Thanks for providing the resolution, It worked for me :). Per John data refresh for Excel on Office 365 portal is not supported. It throws an error while refreshing. Correct?


  5. Saurabh,

    That’s right. Refresh via Power Query (with data source of OData feed from O365 Power BI) is not supported (yet). But you can access OData Feed from other places like John mentioned earlier, e.g. and refresh it in Excel Web App of O365.

    Hope this helps.


  6. Fred Fred

    Thanks Jhon this article help me a lot. I see that SQL Analysis Services can’t be accessible by data sources on Power BI, is my appreciation correct?

  7. Anonymous Anonymous

    Can this be replacement for OLAP Gateway? How can we create a solution that will not lift data in the cloud just the Query? I have a case where the customer has giant Excel sheets in the clouds (PowerBi for Office365) and relationships (schemas) that make pivot table very Heavy and crashing all the time. Any suggestions?


    Hi, I am trying to expose tables from a SQL Azure Database to OData feed and I got the following alert:

    Get data source schema – List tables and views has failed. Please check Windows Event Log for Gateway Instance (InstanceName1) errors.

    Could you please help? Thanks in advance.

  9. Hi there,

    Are you using default SQL port ? I’m using a specific port and i cant reallymake the connection 🙁
    If i go straight to Management Studio everything works fine but setting up the connection through the powerbi admin i also get not found server 🙁

    Any idea ?
    Any port that should be opening apart from the one SQL Server is listening on ?


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