I recently wrote about the fact that the new OneDrive sync client now supports the synchronization of SharePoint libraries, and the benefits that it brings. Since the release however, I have heard from several people that even though they have the new client, their libraries continue to sync with the older OneDrive for Business client. Microsoft has documented all of the procedures for getting it to work in this article, but I wanted to call out a few common issues here. If you’ve been using the old OneDrive for Business Sync client, and you want to move to the Next Generation Sync Client (NGSC), you’ll want to check the items below.
Make sure you have the correct version
The Next Generation Sync Client has been available for over a year, but the ability to synchronize SharePoint libraries was only added in January 2017. If you use Windows 10, the client is updated automatically, but you may not have it yet. To check your version, right click on one of the OneDrive clouds in the system tray (not any OneDrive for Business icons) and select “Settings”
Next, click on the “About” tab and check the version.
If you have version 17.3.6743.1212 or above, you’re good to go. If not, or you’re not running Windows 10, you can download the latest version here.
Ensure That Your Tenant is Configured for the New Client
Administrators can configure their tenant to use either the new OneDrive Sync client or the old OneDrive for Business Sync Client. This configuration setting is in the SharePoint administration of Office 365. To change this setting, log into the Office 365 Admin portal (or have your tenant admin do this if you don’t have rights). The URL for the portal is https://portal.office.com/adminportal/. Once there, launch the SharePoint admin center by clicking SharePoint in the Admin Centers section.
The setting that we’re after is in the “settings” section of the SharePoint admin center. Select it, then scroll to the “Sync Client for SharePoint” section. The options are straightforward – Start the new client, or start the old one. Once selected, click on Save (scroll down for the button). This setting controls what happens when the “Sync” button is selected in a SharePoint library.
Initiate the Takeover Process
Even with this setting turned on, the old OneDrive for Business sync client may be active. You’ll need to take action to have the new client take over. This can be done one of several ways. Firstly, running the setup process for the new sync client will do it (download is above). You can also run “OneDrive.exe /takeover” to accomplish this, but the easiest approach is to simply sync a new library by clicking on its Sync button. Doing so will not only sync the new library, but will take over syncing anything that the older client is doing.
Once the takeover process is complete, the old client will be removed on the next system restart. That’s the last you’ll see of GROOVE.EXE.
Great article, there’s not enough information like this out there. I’ve had endless problems with multiple sync clients and currently i’m unable to sync SharePoint libraries since removing my old OneDrive for business clients and installing the new one. Hopefully this helps!
Any idea when this can be used on premises with 2013?
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A big thank you for this article.
I’ve tried everything in this article, but I still can’t get our company computers to switch from the old to the new Onedrive for Business Sync Client.
Though this presents a bit of a challange. How do you handle mixed environments where not everyone has the NGSC? If the sync client is changed to the new, will it still support those who ONLY have groove, or will it prompt/force them to upgrade to the NGSC?